USA Shipping and Returns

Shipping

Boarderline Skateshop ships via Canada Post for online orders and might require a signature upon delivery (to ensure you receive your package). Shipping rates subject to change without notice.

We are not allowed to ship some brands to the United States. If you order one of these products we will refund your money immediately and apologize (Canadian) for the inconvenience.

Deliveries to the U.S.A:

$15 flat rate shipping

Order Processing & Ship Times:

Received:

All orders are reviewed by our Customer Service department the next business day (Tuesday through Friday).

Processed:

If all of the items ordered are available and in-stock, Customer Service will process your order and prepare it for shipping, generally within 5 business days of receiving your order. However, if your items are not in-stock or immediately available at the time of your order they will need to be transferred in from our retail locations which could add up to 5-10 additional business days to your delivery.

Payment:

Your credit card will be charged at time of order submission.

Shipped:

You will be notified via email once your order has been shipped. Please allow 5-10 business days for delivery of your order. A tracking number will be provided to you.

If you need your order sooner, please contact us at 403 328 7726. (extra shipping charges apply)

Shipping & Return Policy

Online and in store Return Policy

We are proud of our products and want you to be completely satisfied with your purchase. We offer exchange, store credit or refund on all regular priced items returned within 14 days of the original purchase. Discounted items purchased in store or online may be returned within 14 days of the original purchase for store credit or exchange ONLY - there are no refunds on discounted (sale, BOGO, gift with purchase, etc.) items.

Boarderline Skateshop is not responsible for return shipping charges.

Please note, although we stand by our products for quality and workmanship, for hygienic reasons, we cannot accept returns on a product that is not in its original condition and packaging which includes anything that has been washed or used.

All items returned to Boarderline Skateshop will be shipped prepaid by the customer. Feel free to contact us if you need to be advised on the best method of shipping. Goods shipped back to Boarderline Skateshop outside of Canada may incur extra duties and taxes. If you have any questions regarding the above, please call 403 328 7726 Monday to Friday 12pm to 4:00pm MDT or email us at: [email protected]

Returning Merchandise Purchased Online by Mail:

To exchange or return merchandise, just email us at [email protected] and indicate the reason for exchange. We will contact you with return approval and instructions. Please see below for mailing instructions.

Please allow a minimum of 14 days for us to receive, inspect legitimacy and process your return. If the item(s) to be returned are deemed acceptable and in line with our return policy we will exchange the product for one of equal value including any taxes you were charged but excluding ANY delivery charge(s) including any extra duties or fees.

Return Packages to, (using your postal service):

Boarderline Skateshop - Online Sales

619 4 ave South

LETHBRIDGE, AB
CANADA
T1J0N6

Shipped:

You will be notified via email once your order has been shipped. Please allow 5-10 business days for delivery of your order. A tracking number will be provided to you. If you need your order sooner, please contact our Customer Service Desk at: 403 328 7726

NOTE: Your order will be insured by the courier for a maximum value of $100.00, any lost or stolen orders are not the responsibility of Boarderline Skateshop and all insurance claims etc. are the responsibility of the purchaser and the courier. Top of the World is not responsible for lost or damaged items during shipping